If you have questions concerning our business, want information or other views, email: email@example.com
Your case will then be handled by a suitable person. Views on the business will be addressed by the management team. For complaints see below.
Answers will be received via email and you will be continuously informed how your case is handled.
If you as a customer are dissatisfied with something in our handling, you can submit a formal complaint to the CEO, via e-mail: firstname.lastname@example.org
The complaint must be handled in the best way for the customer. The goal is always for the customer to be satisfied with the service that SBcert delivers. The case must be handled by someone who has not been involved in the complaint.
When a complaint is received, it must be prepared by the CEO before the next management group meeting.
Before the management group meeting:
At the management team meeting: